ACTION ACADEMY RULES & POLICIES
We always prefer the opportunity to resolve issues through accountability, resolution and communication. That said we know that sometimes there are also reasons that a change is needed and the only option is a refund or a credit. If you are dissatisfied with your purchase, have a family emergency or other unique situation that needs attention, please contact our office support team to support, find resolve and/or follow through on our promise to help correct a problem, improve, make a change or better serve your family. In the event that we can not resolve the problem, we typically issue a credit for any unused services.
Action Academy will apply credits, partial or full refunds in accordance with the following Refund Policy:
-Refund requests are date sensitive and will not be accepted after the month/session has ended.
-Refunds will be issued using the original method of payment.
Credits are transferable and do not expire.
Classes/ Clinics and Camps:
- Annual Anniversary/Registration fees are non-refundable once participation/enrollment has started and 2 classes or 1 camp week have been completed.
-If enrollment has not started, new members are eligible for a full refund of the Action Academy registration/Anniversary fee.
-If the session/program//class/camp has not started and a tuition refund is requested, there will be a prorated refund for the "used" time of the session/program//class/camp. There will also be a $20.00 admin fee applied. There is no Admin fee where credit is issued.
-No refunds will be offered after the 3rd class of the month/ 3rd camp weekday has started, and only partial credits will be issued to be used on future classes.
-If Action Academy cancels the session/program/class/camp, members will receive a full refund or credit. No admin fee will be applied.
-In case of a Covid-19 gym closure a credit will be issued of all paid tuition and unused class/camp/clinic/party time.
-The only exception to this policy is for withdrawals due to medical reasons when a valid doctor’s note has been submitted or a family emergency to management. In this case, there would be no admin fee applied and a refund or credit will be issued.
Action Academy shall not tolerate, under any circumstances, without exception, any form of discrimination based on race, creed, religion, color, age, disability, pregnancy, marital status, parental status, veteran status, military status, domestic violence victim status, national origin, political affiliation, sex, predisposing genetic characteristics, sexual orientation, gender identity and gender expression, and any other status protected by the law. This list is not exhaustive. For qualified people with disabilities, Action Academy will make every effort to provide reasonable accommodations that comply with applicable laws.
Action Academy is committed to providing an environment that is free from harassment. Any behavior that is unwanted and offensive to the recipient, which creates an intimidating, hostile, or humiliating environment for that person violates Action Academy's policy. Harassment can occur between members of the opposite sex or the same sex. Harassment, verbal or non-verbal, explicit or implicit, based on an individual's sex, race, ethnicity, national origin, age, religion or any other legally protected characteristics will not be tolerated. All participants, spectators, employees, including supervisors, other management personnel, and independent contractors, are required to abide by this policy. No person will be adversely affected with Action Academy as a result of bringing complaints of harassment.